See our troubleshoot definition for a general overview of steps that should be taken while. Learn how to troubleshoot problems when you cant print, email, or save as a pdf from quickbooks desktop. Desktop support engineers must have basic knowledge of everything in it. Mar 11, 2015 desktop support engineers must have basic knowledge of everything in it.
Feel free to utilize these desktop support interview questions to your benefit and make a positive first impression on your recruiter. Desktop support specialist resume samples velvet jobs. However, drawboard pdf works best with a pen or stylus, as the basis of the application is built upon digital inking. Select always use the selected program to open this kind of file, then click ok. Save your documents in pdf files instantly download in pdf format or share a custom link. Hello, i am going to start new job, it desktop support in london, international company with few offices around the world. It allows operating the tool or information that typically resides on a network or it devices through a combination of hardware and software, for example connecting to a printer or file. Desktop support engineer interview questions and answers will help to get easy job in this field. Because microsoft deprecated support for msp, exe, and cab file types with azure intune, adobe does not plan on supporting intunebased desktop deployments. Sorting hardwaresoftware configuration problems one of the first steps in troubleshooting a computer problem or any other programmable system problem is to determine whether the problem is due.
Typical troubleshooting questions will often be scenarios. Pc troubleshooting and maintenance guide 1 pc maintenance this section includes information about tasks you can perform to help ensure the troublefree operation of your pc, and to ease the recovery of important information on your pc should problems arise in the future. A blank page in the web browser a red x icon a brokenlink indicator, such as a red square, a blue triangle, or a blue circle error. Pc troubleshooting and maintenance guide 3 windows reports smaller capacity in the windows explorer tool and in the my computer window because it shows information about one partition on the hard disk drive at a time. Browser support infor highly recommends that you use a supported. To do this, run dtsearch desktop and click options preferences pdf view options, and check the option to view pdf files as text. How to solve the 10 most common tech support problems. Pdf files always open in a separate window 1 if you are running the 64bit version of dtsearch desktop dtsearch64. Troubleshooting outlook, desktop support and help desk. Common desktop support engineer interview questions and answers. To find out if your product is no longer supported, please check the list of retired products. Desktop support skills learning guide for freshers.
This 2in1 kit includes the official microsoft study guide, plus practice tests on cd to help you assess your skills. These are the selected question which are generally ask in interview. Then highlight the local c drive by clicking on it once. Troubleshoot viewing pdf files on the web adobe inc. If you cant open a pdf on your computer, try the suggestions below in the order they appear. Basic troubleshooting for desktop there are a series of troubleshooting steps you can take to ensure you are receiving an optimal experience on and. Errors the print and pdf repair tool can fix there is a problem connecting to your currently sele.
Install free adobe acrobat reader dc on your computer. This article outlines the different troubleshooting options available when pdfescape desktop does not activate. Training of technicians is actually an ongoing management consideration because understanding computer repairs and translating this to the customer is of major importance. Desktop support resume sample support resumes livecareer. These pdf files were acquired by this site from the journal pc. Top 20 desktop support interview questions interview. Some older microsoft devices are no longer supported in the latest microsoft mouse and keyboard center. If you try to open a pdf in a 64bit version of internet explorer, the pdf opens in standalone acrobat or reader, not in internet explorer. Troubleshoot pdf and print problems with quickbooks desktop. Use this file for troubleshooting or provide it to your support contact. Drawboard user hub powered by uservoice browse articles. The importance and scope of this role are often seriously underestimated.
Hp deskjet 2600 allinone printer series choose a different product series warranty status. How can i view details of files in a folder, such as size, type, and date created. Customerfocused desktop support with 7 years of experience with a broad spectrum of computer operating systems applications and hardware. If it is plugged into an outlet, make sure it is a working outlet. Desktop support involves a lot of technical expertise, and often working with a very wide range of hardware and software. The samsung support homepage is your starting point for help with samsung products, featuring visual guides, manuals, support downloads, tech specs, troubleshooting, and answers. Click the items in the list to add to or remove from the desktop. Acrobat reader dc is the only free pdf viewer that can open and interact with all types of pdf content. If your computer does not start, begin by checking the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet. Audience this 5day instructorled training course is designed for enterprise desktop support technician edst, who provides tier 2 support to users running windows 10 personal computers pcs and devices in. Hardware troubleshooting techniques introduction this chapter contains information that applies to identifying and troubleshooting hardware problems. Rightclick on the pdf, and then choose open with, then adobe reader or adobe acrobat in the list of programs. To do so, select start and click on my computer or computer. Cisco cad troubleshooting guide for cisco unified contact center enterprise, release 7.
Jan 02, 2011 scalability and desktop support technician training for it service managers, the issue of scalability of resources is always a priority. This video talks about different methods of troubleshooting outlook. Unspecified check warranty status manufacturer warranty has expired see details covered under manufacturer warranty covered under extended warranty, months remaining month remaining days remaining day remaining see details. Aug 21, 2014 a desktop support engineer is responsible for managing a multiuser computing environment within a local area network lan. Desktop support job, desktop support interview question, interview question it support. Troubleshoot opening a pdf boulevard desktop software.
Troubleshooting common computer problems troubleshooting is the process of figuring out how to solve a computer problem. Hp deskjet 2600 allinone printer series troubleshooting. However, theyre still supported by an older version of microsoft mouse and keyboard center 2. Desktop support engineer interview questions and answers.
Many basic problems can be resolved easily and quickly this way. Exceptional customer service and communication skills. Troubleshooting and support dc windows desktop deployment. Free downloadable pdf tech guides and tutorials gizmos. The responsibilities of a desktop support engineer typically include installing and configuring system hardware and software, upgrading software and performing backuprecovery tasks. Apple watch iphone ipad mac notebooks mac desktops apple tv homepod ipod peripherals professional software macos consumer software productivity software quicktime servers and enterprise applecare products. Clean up the desktop delete or uninstall unneeded icons and applications. Empty your recycle bin by rightclicking on the recycle bin icon usually on the desktop, then selecting empty recycle bin. Sharp calculators offers printing, non printing, scientific, handheld, and pocket calculation solutions. This can include configuration work, and helping customers with their related.
Strong experience in support and troubleshooting a desktop support environment with knowledge of local area networking, copper and fiber wiring and network switches and routers. Typically, hp stops supporting most products after 10 years. Click the pdf files icon in the finder to select it. Type a name for the folder and press the enter key. Lg534ua for samsung print products, enter the mc or model code found on the product label.
The following mentioned are a few desktop support interview questions along with its answers. You can also create folders within folders, for even more organized storage. These pdf files were acquired by this site from the journal pc support advisor which is no. They should know how to troubleshoot on application level issues, network level issues, how network printers and scanners will work, how to troubleshoot on operating system level issues, new smart mobile devices troubleshooting and so on.
Free download computer networking tutorial material ppt and pdf. Now let us see what exactly happens inside the box. As of 6262017, we released an update to our video player on desktop and no longer support the adobe flash player plugin, which may temporarily result in minor. Browser support and bandwidth help this document provides troubleshooting tips for you to follow if you experience connectivity issues to the lab on demand training desktop. Sep 04, 20 whether youre dealing with your dads decadeold computer or your own custombuilt gaming rig, troubleshooting pc problems is a part of everyday life. Desktop support technicians carry the major share of it support functions in any organization. If you have acrobat reader dc or acrobat dc installed on your computer, skip to the next step. Click on the desktop tab, then click customize desktop. A desktop support engineer is responsible for managing a multiuser computing environment within a local area network lan. Empty the recycle bin this, and other cleanup tasks, can be performed with the disk cleanup program. Troubleshooting pdfescape desktop activation back to help topics. I am mcp and soon ccna certified and this is gonna be my first job in it, but i have very deep knowledge about hardware, software and networking. For samsung print products, enter the mc or model code found on the product label. If you dont have adobe reader or another pdfcompatible program, you wont be able to open that tps report.
Keep in mind that this is a select few of the thousands of questions and answers in our database. Exchange server connections problems, send and receive issues and profile issues. The first partition contains the system recovery information. Get help for quickbooks online, quickbooks cddownload for windows, and for quickbooks for mac from the official quickbooks support website.
After you download the application you will need to login to your account and activate the application by linking the installed program to your account. Apr 15, 2020 learn how to troubleshoot problems when you cant print, email, or save as a pdf from quickbooks desktop. Keep in mind that this is a select few of the thousands of questions and answers in our database see our troubleshoot definition for a general overview of the steps that should be taken while troubleshooting a computer. Troubleshooting pdf viewing problems in dtsearch desktop. Desktop support technician interview questions glassdoor. Users are free to download, copy, print or otherwise reproduce any of the pdf guides on this page provided it is not for profit and provided the documents are reproduced in their entirety. Keep in mind that this is a select few of the thousands of questions and answers in our database see our troubleshoot definition for a general overview of the steps that should be taken while. Troubleshooting pdfescape desktop activation help and. This selfpaced training kit is designed to help maximize your performance on 70685, the required exam for the mcsa certification. Support may also need the pdf file that cause the crash. Whether youre dealing with your dads decadeold computer or your own custombuilt gaming rig, troubleshooting pc problems is a part of. If attempting the troubleshooting steps in the article above does not resolve these playback issues, or if you experience other issues when trying to watch a video on your computer, then please use the link below to submit a request. Top interview questions for desktop support engineer. Below is a listing of commonly asked computer questions and answers and basic troubleshooting steps for operating systems, software, and computer hardware.
It help desk service level expectations desktop hardwaresoftware supported computer hardware component troubleshooting, repair, and replacement departmental charges may apply to computers out of warranty network and local printerprinter driver installation and setup secure erasing and wiping hard drives computer reimaging. Webmasters wanting to use this material should contact gizmo using the contact form on the left sidebar. What questions generally does the hr, recruiter or the interviewer asks for the post of desktop support engineer. If you cant print, email, or save as a pdf from quickbooks desktop, we have the tools to help. Drawboard pdf will work on any windows 10 device, so dont necessarily need a stylus to work. Troubleshooting and maintenance guide hewlett packard.
Browser support infor highly recommends that you use a supported browser. Desktop support technician interview questions when interviewing for a desktop help technician position, be prepared to showcase your technical knowledge of computers as well as your interpersonal communication skills. However, some enterprise admins have reported success with various workarounds for adobe reader. This should bring up a menu that will allow you to run task manager.
This 5day instructorled training course is designed for enterprise desktop support technician edst, who provides tier 2 support to users running windows 10 personal computers pcs and devices in. Verify that there is at least 200500 mb of free hard drive space. Which devices are supported by microsoft mouse and. The adobe acrobatreader that is running cannot be used to view pdf files in a web browser.